Returns & warranties.

Returns & exchanges

We thoroughly check all items to ensure they are in perfect condition before sending, and each item is packed with care.

Please choose carefully — we do not accept returns simply because you change your mind or make a wrong decision.

Making a return or exchange is straightforward. Request a return authorisation within two days of receiving your purchase, by phone or email — quoting your order number and reason.

Our customer service team will assess the product and reason, then advise whether an exchange is available, and how and when the products will be returned. Exchanged products must be in the condition you received them, in their original box and packaging.

Warranties & repairs

All warranties are supplied by the manufacturer and not by Norris Hair Rockhampton — we are distributors only.

Manufacturer warranty periods vary for each product. We’ll do our best to make the process run as smoothly and as quickly as possible.